Troubleshooting

❌ Problem

Your browser automatically deletes “Unwrella-IO.exe” after downloading. This issue may arise if your internet browser mistakenly identifies “Unwrella-IO.exe” as a potentially harmful application and blocks it, suspecting it to be a virus.

💡 Solution

Try using a different browser to download “Unwrella-IO.exe”. If the problem persists, consider downloading the file on a different computer where browser security settings do not prevent downloading executable files from the internet.

☝️ Security Measures

Ensure that you download “Unwrella-IO.exe” only from our official website. We cannot take responsibility for any issues arising from downloading the software from unofficial or dubious sources.

❌ Problem

Installing “Unwrella-IO.exe” (windows) is not possible. During installation, you encounter a warning message stating “Windows protected your PC”. This alert is generated by Windows SmartScreen, a Windows-OS feature designed to prevent unrecognized applications from being installed on your system.

💡 Solution

Installation Restrictions on Workstations

If you are unable to install software on your workstation, this is likely due to company policies managed by your IT department. In environments where installations of third-party software require approval, it is necessary to adhere to these protocols for security and compliance reasons.

☝️ Recommended Action

Please contact your company’s IT administrator or IT management team to request the installation of Unwrella-IO. They will have the necessary permissions to perform software installations on your workstation.

❌ Problem

During installation, you might encounter a warning message stating “Windows protected your PC”. This alert is generated by Windows SmartScreen, a Windows-OS feature designed to prevent unrecognized applications from being installed on your system.

For Unwrella-IO, this warning often occurs because the software is a recent release and has not yet been included in the global Windows Security Directories. It typically takes approximately two to three days for newly published applications to be registered and synchronized across all Windows Defender databases. After this period, the warning should cease to appear.

💡 Solution

If you have downloaded Unwrella-IO from the official website Official Website Unwrella-IO, you have the official, secure release. If you trust the source of Unwrella-IO and wish to continue with the installation, you may choose to bypass this warning by clicking on “More Info” and “Run anyway”. However, exercise caution and ensure the software’s authenticity before proceeding.

❌ Problem

Unwrella-IO does not start or start with an error.

💡 Solution 1:

The installation encountered a bad sector on the hard drive, causing damage to the app.
Please uninstall Unwrella-IO and then reinstall it.

💡 Solution 2:

Your hardware does not meet the necessary requirements. Your laptop may have an outdated graphics card without OpenGL support or insufficient RAM.

Ensure your hardware is suitable for 3D applications. As a test, try running Blender on your computer. If Blender doesn’t work, your hardware likely needs an upgrade.

💡 Solution 3:

Your operating system is not compatible.
Please use a 64-bit version of Windows with the latest graphics drivers. For MacOS users, ensure you have 10.15 or a later version of the OS.

☝️ Report

Please provide us with details about your hardware and software, along with a screenshot of the error message, so we can assist you effectively in troubleshooting the issue. Send your reports to info@3d-plugin.com.

💀 The installation encountered a bad sector on the hard drive, causing damage to the app.
💡 Solution: Please uninstall Unwrella-IO and then reinstall it.

☝️ Report

Please provide us with details about your hardware and software, along with a screenshot of the error message, so we can assist you effectively in troubleshooting the issue. Send your reports to info@3d-plugin.com.

❌ Problem

💀 Your hardware does not meet the necessary requirements. Your laptop may have an outdated graphics card without OpenGL support or insufficient RAM.

💡 Solution:

Ensure your hardware is suitable for 3D applications. As a test, try running Blender on your computer. If Blender doesn’t work, your hardware likely needs an upgrade.

💀 Your operating system is not compatible.

💡 Solution:

Please use a 64-bit version of Windows with the latest graphics drivers. For MacOS users, ensure you have 10.15 or a later version of the OS.

❌ Problem

• ❌ Your hardware does not meet the necessary requirements. Your laptop may have an outdated graphics card without OpenGL support or insufficient RAM.
  💡 Solution: Ensure your hardware is suitable for 3D applications. As a test, try running Blender on your computer. If Blender doesn’t work, your hardware likely needs an upgrade.
• ❌ Your operating system is not compatible.

☝️ Report

Please provide us with details about your hardware and software, along with a screenshot of the error message, so we can assist you effectively in troubleshooting the issue. Send your reports to info@3d-plugin.com.

❌ Problem

After importing objects into Unwrella-IO, some objects appear black.

☝️ Recommended Action

Flip and fix the normals in your 3D application so that the inside faces are oriented correctly outward.

❓ Question

Can I use Unwrella-IO for commercial production?

💡 Solution

Yes, you are authorized to use Unwrella-IO for personal, educational, and commercial purposes, including all kind of production purposes and production results.
Unwrella-IO is available for purchase and use worldwide.

Any output generated using Unwrella-IO, and any files exported from it, are entirely yours without any restrictions on their use.

You can install Unwrella-IO on multiple workstations; however, activation is limited to the number of licenses you have purchased. Ensure that you activate the software only on the designated workstations to comply with your licensing terms.

☝️ What are limitations?

a. No Modification or Reverse Engineering: You may not modify, disassemble, decompile, reverse engineer, or create derivative works of the Software.

b. No Sale: You may not sell, rent, lease, or lend the Software. The Software is provided free of charge and must remain free of charge in all forms of distribution.

c. Intellectual Property Rights: The Software and all rights therein, including but not limited to copyright, trademarks, and patents, are owned by the Company. The Software is licensed, not sold. This Agreement does not transfer to you any rights of ownership in the Software. All rights not expressly granted are reserved by the Company.

d. Disclaimer of Warranties: The Software is provided “AS IS,” without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. In no event shall the Company be liable for any claim, damages, or other liability, whether in an action of contract, tort, or otherwise, arising from, out of, or in connection with the Software or the use or other dealings in the Software.

e. Limitation of Liability: In no event shall the Company be liable for any indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this Software, even if advised of the possibility of such damage.

No, there are no subscription costs or yearly fees. When you purchase a license, you receive a permanent license with full access to the software.

If you own the Unwrella plugin for Autodesk 3ds Max or Maya, you are eligible for a discounted upgrade to the stand-alone application, Unwrella-IO. Simply use your discount code at checkout.

Visit our online shop to claim your upgrade: https://www.3d-plugin.com.